Frequently Asked Questions

To start
What is Extend?Extend is an app that works with your bank to allow its cardholders to easily designate individuals to receive a virtual credit card. Each virtual card is assigned controls which define its spending limit and validity period. All transactions that take place on these virtual cards roll up to your account, increasing your card benefits whilst providing you with full transparency into purchases. Importantly, you can cancel a virtual card at any point. The issuance of a virtual card does not trigger a funds transfer but rather safely enables individuals to safely access the credit line that has already been extended to you by your bank. For convenience, Extend has been designed to allow people to receive and request access to a virtual card with the simple use of an email address. This reduces the administrative burden on Cardholders to a simple approval.
What is a virtual card?It's a digital version of a credit card created by your bank and distributed through Extend at the cardholder's request. It draws on the credit card's existing spending limit up to the amount the cardholder decides. It has unique 16-digit card number and comes with a different CVC and validity period.
What additional controls does a Virtual card have?For each virtual card, the cardholder defines a specific spending limit and start/end dates. For example, the cardholder can send a virtual card with a $500 limit that is only valid from Tuesday until Monday.
Can any credit card be registered on Extend?At this time, only select credit card accounts issued by Extend's bank partners can be used on Extend.
Where can I find the Extend app?In the Apple App Store. Soon, on Android and in web browsers too.
Using Extend
Where can virtual cards be used?Online, over the phone, or via an app, it can also be used anywhere you or the merchant can key in the 16-digit virtual card number. Office supplies, plane tickets, car service, food, invoices, and more… Virtual cards can be used for most purchases. For example, users can pay at Expedia, Uber, Amazon, and Seamless. Extend can also be used in store like Home Depot or Chop't that uses LevelUp at the point of sale.
Are there limitations as to where virtual cards can be used?Yes, anywhere merchants require a plastic card to be swiped (eg, potentially high-end restaurants) or doesn't accept Mastercard cards.
How long does it take to register a credit card in the app?For the pilot program, Extend is partnering with select banks to register your bank card account on your behalf. Later, it will take seconds.
Is there a fee for cardholders to use Extend?Yes, but during the pilot program the fee is waived.
Can a cardholder send multiple virtual cards from his/her credit card?Yes, as many as s/he wants.
Do virtual card recipients need to be customers of the cardholder's bank?No. Apart from people on the US government Sanctions List, pretty much anyone can receive and use virtual credit cards.
Can an individual request virtual cards from a cardholder?Yes; anyone can request virtual cards through the Extend app. Cardholders can approve, adjust, or decline requests.
Can an individual request and receive virtual cards from different cardholders and companies?Yes.
How long does it take to create and send a virtual card?Seconds! Enter the recipients' email address, the spending limit, and start/end dates. Click Send.
How long does it take to cancel a virtual card?Seconds! Swipe left on any of your sent or received virtual cards, and click Cancel. The virtual card number is immediately disabled and cannot be used to make purchases anymore.
Do cardholder get rebates on virtual card transactions?Yes, the cardholder (or their employer) gets the benefits that comes with their current credit card - including reward points, cash back or rebates. Ask your bank to confirm the benefits you get.
Who is responsible for paying virtual card transactions?The cardholder. Virtual card transactions are part of the cardholder's credit card balance and appear on his/her usual monthly statement.
Usage best practice
When sending/requesting a virtual card, make sure that the authorized spending limit is not too close to the expected purchase amount.This will improve the end user experience in the event shipping costs and taxes are applied. Note also that some merchants (eg, car rentals, hotel, taxi apps) make a temporary hold on credit cards before their service is fully rendered. That hold is equivalent to the expected cost of their service plus a buffer which is usually the minimum of ~25% of the service cost or a dollar amount (eg, $200 for a car rental, $20 for a taxi apps, etc). This hold temporarily diminishes the virtual card's spend capacity and is not release until the actual charge is submitted, so it's best to consider these potential holds when setting a virtual card spending limit.
When making a purchase, make sure you use the zip code of the virtual card when asked by the merchant.Credit card issuers and network will often check at the time of the purchase that zip code of the credit card on file matches the zip code entered by the buyer at the point of sale.
When making a purchase, don't confuse the card expiration and the validity dates.The card expiration is the Month/Year that is printed on any credit card. Merchant will often ask you for that information when making a purchase. The Validity dates (start and end dates) are composed of a day/month/year and will never be asked by a merchant. They are available for virtual credit cards only and indicate when the card is turned on or off.
Don't panic if you see a virtual card with a negative amount. It can happen in rare cases.When a virtual card user makes a purchase at a restaurant for instance, the user'ts bank authorizes the transaction for the meal before the tip is entered by the customer. If the meal amount is very close to the virtual card'ts spending capacity, then the tip could bring the total bill to be above that spending capacity. In that case, the total transaction amount will be approved by the bank and consequently the Virtual Card spending capacity will appear negative. In that case, the registered card will be charged for the total bill amount. This is a card network standard and it could happen in any industry (eg, restaurants, taxis) where a tip is added after the transaction has been authorized by the bank.
Security
How secure is Extend?Extend is PCI compliant. Credit card numbers do not reside in the app, and data is encrypted. Virtual card transactions are processed like other card transactions and go through your card issuer's anti-fraud systems.
How safe are virtual cards?Very safe. Virtual cards have unique 16-digit numbers and cannot be used outside their validity dates or once their spending limit has been reached. Virtual cards can be cancelled with a swipe in the app.
Questions? Comments? Want to sign up a credit card?
Don't hesitate to reach out to Extend at support@paywithextend.com