Frequently Asked Questions

To start
What is Extend?Extend is an app that works with our bank partners to allow their Cardholders to easily send virtual credit cards to designated Recipients. Each Virtual Card has controls which define its spending limit and validity period. All transactions that take place on these Virtual Cards roll up to the Cardholder's credit card account, increasing their card benefits whilst providing them with full transparency into purchases. Importantly, Cardholders can cancel a Virtual Card at any point through the app. The issuance of a Virtual Card does not trigger a funds transfer but rather safely enables Recipients to securely access the credit line that has already been extended to the Cardholder by their bank. For convenience, Extend has been designed to allow Recipients to receive and request access to a Virtual Card with the simple use of their email address. This reduces the administrative burden on Cardholders to a simple approval.
What is a Virtual Card?It's a digital version of a credit card created by a Cardholder's bank and distributed through Extend at the Cardholder's request. It draws on the credit card's existing spending limit up to the amount the Cardholder decides. It has a unique 16-digit card number with a different CVC and validity period.
What additional controls does a Virtual Card have?For each Virtual Card, the Cardholder defines a specific spending limit and end validity date. For example, the Cardholder can send a Virtual Card with a $500 spending limit that is only valid from today, August 12, 2018, until Monday, September 17, 2018.
Can any credit card be registered on Extend?At this time, only select credit card accounts issued by Extend's bank partners can be used.
Where can I find the Extend app?In the Apple App Store and Android Google Play Store.
Using Extend
Where can Virtual Cards be used?Online, over the phone, or via an app. Virtual Cards can be used anywhere you or the merchant can key in the 16-digit Virtual Card number.
Are there limitations as to where Virtual Cards can be used?Yes, places where merchants require a plastic card to be swiped or don’t accept the card network of the Virtual Cards.
How long does it take to register a credit card in the app?It is a matter of hours for Extend to register a credit card after the bank completes the Registered Card setup.
Is there a fee for Recipients to use Extend?No, it is free for Virtual Card Recipients.
Is there a fee for Cardholders to use Extend?Yes, with respect to each Registered Card, we will charge the Cardholder the fees disclosed in the pricing section of our website.
How will you bill me for fees?Following the end of each calendar quarter, if the accumulated fees you owe Extend exceed $5.00, Extend will generate a charge on your Registered Card by issuing a Virtual Card in the amount of the fees that are due and payable. You must agree in advance to authorize Extend to charge your account for fees in this manner.
Can a Cardholder send multiple Virtual Cards from their Registered Card?Yes, as many as the Cardholder wants.
Do Virtual Card Recipients need to be customers of the Cardholder's bank?No, pretty much anyone can receive and use virtual credit cards, apart from people on the US government Sanctions List.
Can an individual request Virtual Cards from a Cardholder?Yes, anyone can request Virtual Cards through the Extend app. Cardholders can approve, modify, or reject requests.
Can an individual request and receive Virtual Cards from different Cardholders and companies?Yes.
How does the Cardholder approve, modify, or reject a Virtual Card?Click on the Virtual Card request, and click Approve or Reject. You can also modify the name of the Virtual Card, amount, end validity date, reference, and notes by clicking on the parameters.
How does the Cardholder create and send a Virtual Card?Enter the Recipients' email address, the spending limit, and end validity date. Click Send.
How does the Cardholder or Recipient cancel a Virtual Card?Swipe left on any of your sent or received Virtual Cards, and click Cancel. The Virtual Card number is immediately disabled and cannot be used to make purchases anymore.
Does the Cardholder get rebates on Virtual Card transactions?It depends on the Cardholder's card agreements with their bank. The Cardholder (or their employer) usually receive the benefits that comes with their Registered Card - including reward points, cash back or rebates. Ask the bank to confirm the benefits.
Who is responsible for paying Virtual Card transactions?The Cardholder (or whoever handles the company's monthly credit card payments). Virtual Card transactions are part of the Cardholder's credit card balance and appear on the usual monthly statement.
Usage best practice
When sending/requesting a Virtual Card, make sure that the authorized spending limit is not too close to the expected purchase amount.Some merchants (e.g. car rentals, hotel, taxi apps) make a temporary hold on credit cards before their service is fully rendered. That hold is equivalent to the expected cost of their service plus a buffer which is usually the minimum of ~25% of the service cost or a dollar amount (e.g. $200 for a car rental, $20 for a taxi app, etc.). This hold temporarily diminishes the Virtual Card’s spending limit and is not released until the actual charge is submitted, so it's best to consider these potential holds when setting a Virtual Card spending limit.
When making a purchase, make sure to use the zip code of the Virtual Card if asked by the merchant.Credit card issuers and network will often check at the time of the purchase that the zip code of the credit card on file matches the zip code entered by the buyer at the point of sale.
When making a purchase, be aware of the difference between the card expiration and the validity dates.The card expiration is the Month/Year that is printed on any credit card. Merchant will often ask you for that information when making a purchase. The validity dates (start and end dates) are composed of a day/month/year and will never be asked by a merchant. They are available for virtual credit cards only and indicate when the card is active or cancelled.
Security
How secure is Extend?Extremely secure, since Extend is PCI compliant. Credit card numbers do not reside in the app, and the data is encrypted. Virtual Card transactions are processed like any other credit card transactions and go through the credit card issuer's anti-fraud systems.
How secure are Virtual Cards?Highly secure. Virtual Cards have unique 16-digit numbers, cannot be used outside of their validity dates or once their spending limit has been reached, and can be cancelled at any time with a swipe in the app.
Questions? Comments? Want to sign up a credit card?
Don't hesitate to reach out to Extend at support@paywithextend.com